The successful candidate will be responsible for Service Delivery on Nitrogen/Hydrogen and Liquid nitrogen generators field service across Europe. The Field Service Supervisor is responsible for overseeing and managing the field service operations of the company. This includes coordinating and scheduling service technicians, ensuring timely and efficient delivery of services, and maintaining customer satisfaction.
This is a new role and the incumbent will have the opportunity to develop a new team.
Job Functions
- Oversee and manage a team of field service technicians.
- Develop and implement strategies to improve field service operations and efficiency.
- Ensure timely and accurate completion of service requests and work orders.
- Monitor and analyse field service metrics to identify areas for improvement.
- Collaborate with other departments to coordinate resources and resolve customer issues.
- Train and mentor field service technicians to enhance their skills and knowledge.
- Conduct regular performance evaluations and provide feedback to the team.
- Develop and maintain strong relationships with key customers and stakeholders.
- Stay updated with industry trends and best practices in field service management.
- Prepare and present reports on field service activities and performance to senior management.
Skills Required
- Excellent interpersonal and customer service skills
- Good knowledge of best practices and service delivery standards
- Strong leadership ability and team spirit
- Excellent written and verbal communication skills
- Attention to detail
- Excellent organisational skills
- Problem-solving skills
- Working knowledge of relevant software packages
- Fluent French and English
- Two years minimum field service supervision experience
Are you ready to take the next step in your career? Apply now and join a values-driven organization shaping the future of laboratory and industrial gas solutions worldwide.